I. Merchandise

Online Store Purchases

7-Day Satisfaction Guarantee

In accordance with Taiwan’s Consumer Protection Act, all items purchased through the official Mirage Festival online store are eligible for return within 7 calendar days of delivery (including weekends and holidays).

The following items are exempt from the 7-day return window as stipulated by applicable regulations:

• Perishable goods including food and beverages
• Custom-made or personalized items
• Opened audio/visual products (CDs, vinyl records, DVDs, etc.)
• Opened personal hygiene products
• Digital downloads and activation codes
• Gift cards and stored-value cards
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Return Conditions

• Items must be unused, unworn, and free from any damage not caused by manufacturing defects
• Items must be returned in their original, complete packaging (including boxes, tags, accessories, and any bundled gifts)
• Proof of purchase is required (order number or e-invoice)
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How to Return an Item

1. Contact us: Email mirage.festival.tw@gmail.com within 7 days of delivery. Please include your name, order number, phone number, the item(s) you wish to return, the reason for return, and photos of the item(s).
2. Receive authorization: Our team will review your request and provide return instructions along with shipping details.
3. Ship the item: Package the item securely and send it as directed. Returns sent without prior authorization will not be accepted.

Please do not send returns directly to the manufacturer. All returns must follow the instructions provided by our team.

Exchanges

Exchanges are available only for items with manufacturing defects or shipping damage. To request an exchange, follow the return process above and include photos of the defect.

If you’d like a different size or style, we recommend returning the original item and placing a new order.

Refund Methods

Credit card : Refund to original card- 7–10 business days after approval （Actual credit date may vary depending on the processing time of individual banks）

ATM / convenience store: Bank transfer to designated account- 7–10 business days after approval （Actual credit date may vary depending on the processing time of individual banks）

Cash on delivery: Bank transfer to designated account- 7–10 business days after approval（Actual credit date may vary depending on the processing time of individual banks）

On-Site Purchases

All merchandise purchased at the Mirage Festival venue is final sale. Please verify sizing, style, and condition before completing your purchase.

If you discover a manufacturing defect, please bring it to the attention of the vendor during the event. If you notice a defect after the event, contact us at the email above within 7 days of the event’s conclusion with photos of the issue. Verified claims will be resolved with a replacement of the same item, subject to availability.

Items Not Eligible for Return or Exchange

1. Items returned after the applicable deadline (7 days from delivery for online; 7 days from event end for on-site)
2. Items that have been used, washed, altered, or damaged through normal wear
3. Items with incomplete packaging, or missing accessories, gifts, or proof of purchase
4. Custom-made items, gift cards, and digital downloads
5. Opened audio/visual products and personal hygiene items
6. Food and beverage products
7. Fraudulent or excessive return activity

II. Tickets

Refund Policy

Ticket refunds are processed in accordance with Taiwan’s Ministry of Culture regulations governing performing arts ticket contracts. Mirage Festival applies a tiered refund schedule based on how far in advance the request is made:

Refund Request Timing & Processing Fee

31 or more days before the event : Processing Fee 10% of ticket face value

11–30 days before the event : Processing Fee 30% of ticket face value

3–10 days before the event : Processing Fee 50% of ticket face value

Within 2 days of or on the event date: Processing Fee No refunds

• Refund requests must be submitted through the original ticketing platform
• No processing fees will be charged when the cause of cancellation is attributable to the organizer

Ticket Exchanges

Ticket exchanges are not available. If you need to change your ticket type or event date, please request a refund and purchase a new ticket.

Event Changes & Cancellations

• Event cancellation: If Mirage Festival is cancelled by the organizer and no alternative date is offered, a full refund will be issued
• Event postponement or date change: Ticket holders may choose to keep their tickets for the rescheduled date or request a full refund with no processing fees
• Lineup changes: Tickets are purchased for the Mirage Festival experience as a whole. Changes to individual performers do not constitute grounds for a refund
• Weather: Mirage Festival is a rain-or-shine outdoor event. Schedule adjustments due to weather conditions do not qualify for refunds. In the event of force majeure (typhoons, earthquakes, etc.) that prevents the event from taking place, refund arrangements will be announced separately
  

Ticket Terms of Use

• Each ticket admits one person for a single entry. Re-entry after exiting the venue is not permitted unless otherwise stated in the event guidelines
• Resale of tickets above face value is prohibited under Taiwan’s Cultural and Creative Industries Development Act. Tickets found to have been resold at a markup will be voided without refund
• Lost, stolen, or damaged tickets will not be reissued Non-replaceable and non-refundable.
• The organizer reserves the right of final interpretation of the event content and relevant terms.

Contact Us

For any questions regarding returns, exchanges, or refunds:

mirage.festival.tw@gmail.com

We’ll get back to you within 1–2 business days.